1. Who these terms are with
These terms are between Single Source Studios (Pty) Ltd (“Single Source,” “we,” “us”), a private company incorporated in South Africa, and the person or entity engaging our services (“client,” “you”). They apply to all services offered by Single Source, described in Section 2.
2. Scope of services
Single Source provides two kinds of services, each covered by its own section below:
- Consulting engagements: the Automate, Decide, and Deploy services, each scoped and priced per engagement.
- Reasoning Audit: a fixed-price, self-serve diagnostic service.
Sections 1, 3, and 5 through 10 of these terms apply to all services. Section 4 applies only to consulting engagements. Section 4A applies only to the Reasoning Audit.
3. Acceptance
For a consulting engagement, you accept these terms by signing a proposal or statement of work with Single Source, or by instructing us to begin work, whichever happens first. For a Reasoning Audit, you accept these terms by completing checkout.
4. Consulting engagements (Automate, Decide, Deploy)
Each consulting engagement is scoped in a signed proposal or statement of work (“SOW”). These terms are the default that applies to every engagement; where the applicable SOW says something different, the SOW governs for that engagement.
Fees and payment terms for a consulting engagement are set out in the applicable SOW, which forms part of these terms once signed or once work begins.
Rights and obligations for cancelling or terminating a consulting engagement are set out in our Cancellation Policy. What happens to fees on cancellation or termination is set out in our Refund Policy.
4A. Reasoning Audit
The Reasoning Audit is a fixed-price service, purchased at checkout for the price shown at the time of purchase, currently $49. Payment is due in full at checkout. We target delivery within 48 hours of purchase.
Cancellation rights and windows for the Reasoning Audit are set out in our Cancellation Policy. Refund eligibility is set out in our Refund Policy.
4B. Outcome guarantee on consulting engagements
Every consulting engagement is agreed against written acceptance criteria recorded in the applicable SOW before work begins. Those criteria state the specific, testable outcomes that define a solved problem for that engagement.
If the delivered work does not meet the agreed acceptance criteria, you pay nothing for that engagement, and any fees you have already paid for it are refunded in full as set out in our Refund Policy. You keep the work product, and ownership of it passes to you under clause 5 whether or not any fee is paid.
To rely on this guarantee, you must notify us in writing within 14 days of delivery, identifying which acceptance criteria you consider unmet. We may elect to correct the shortfall within a reasonable period before the guarantee takes effect.
This guarantee does not apply where the acceptance criteria cannot be met because of your acts or omissions, including delayed or withheld access, systems, data, approvals, or decisions, or where the scope is changed after the criteria are agreed. It does not cover third-party costs we incur or pay on your behalf, including cloud hosting, model or API usage, licences, and subscriptions, which remain payable. It does not apply to the Reasoning Audit, which is governed by clause 4A and our Refund Policy.
5. Intellectual property
You own 100% of the code, deliverables, and work product built specifically for you under a consulting engagement, on payment of the applicable fees, or where clause 4B applies, whether or not any fee is paid. We do not retain any rights over your client-specific deliverables.
We retain all rights in our own pre-existing tools, frameworks, and methodology, including anything already published as open source (such as LOGIC.md, HARNESS.md, and MARCHESE.md), even where we use it to deliver your engagement. Using these tools to build your deliverable does not transfer any rights in the tools themselves; where they are open source, you may use them under their own published licence like anyone else.
The Reasoning Audit report is licensed to you for your own internal use on delivery. We retain ownership of our underlying audit methodology and tooling.
6. Confidentiality
Each party will keep the other party’s confidential information confidential, and will only use it to perform or receive the services, for as long as it remains confidential. This does not apply to information that is or becomes public through no fault of the receiving party, or that a party is required to disclose by law.
7. Limitation of liability
To the maximum extent permitted by law, each party’s total liability arising out of or in connection with a consulting engagement is limited to the fees paid by the client for that engagement. Neither party is liable to the other for indirect, consequential, or special damages, or for loss of profit or loss of data, arising out of or in connection with these terms.
This limitation does not apply to, and does not cap, liability for gross negligence, wilful misconduct, breach of Section 6 (Confidentiality), infringement of intellectual property rights, or death or personal injury caused by a party’s negligence.
8. Governing law and disputes
These terms are governed by the law of South Africa. Any dispute arising out of or in connection with these terms, or a consulting engagement or Reasoning Audit purchase made under them, will be resolved by arbitration, to the exclusion of the courts, except where a party seeks urgent interim relief.
9. Changes to these terms
We may update these terms from time to time. Changes apply to engagements and purchases made after the updated terms are published on this page. Changes do not apply retroactively to an active consulting engagement without your agreement, unless required by law.
10. General
If any provision of these terms is found unenforceable, the remaining provisions continue to apply. These terms, together with any signed SOW, our Cancellation Policy, and our Refund Policy, are the entire agreement between the parties for the services they cover. Notices under these terms should be sent to info@singlesource.co.za.